Why am I having difficulty logging into my Google Apps email accounts?

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  • Updated 9 years ago
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Hi,
I have 2 sites that I built with your tools, one domain name is from SynthaSite, and the other from GoDaddy. I've been using Google Apps for my email for Fid's Photography. Today I added another Google Apps account to go with my "TheFidPublishing", and now I cannot log into Fid's Photography. It's also difficult to log into TheFidPublishing. Something tells me there's some kind of conflict. Anybody know what's going on?
Thanks,
Lee
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Fid

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Posted 9 years ago

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UK Duke, Champion

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Both your domains are domains? not a subdomain?

There is no conflict, as they are seperate accounts - are you trying to log in at the wrong URL?

Remember every domain email has its own log in URL

e.g. http://google.com/a/thefidpublishing.com

Get back if im off track.

Lee.
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Marije, Official Rep

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Hi Lee,

It looks like Google Apps was having issues earlier (http://www.google.com/support/a/?hl=en), it may have affected you.

Does other-Lee's suggestion help at all? The link above is also a link to their Support page if you need it.
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Fid

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Hi Lee and Marije,
Well, I can log into my Google Apps mailbox for TheFidPublishing, but I cannot log into FidsPhotography's Google Apps. account. Google's "I cannot access my account" tab says I must contact my domain administrator to get my name and password. Thing is, I know them, I've been using them to check in every day. Suddenly last night I couldn't log in. Ok, at first, I thought it might have been because I added another account, but as I have been also doing every day, I checked "Get Clicky", and I see that I had a visitor from the area that I suspect one of my stalkers resides. Strange coincidence that yesterday I have the one visit, and last night I cannot log in. If this person hacked into that account and changed the password, this would explain why I cannot log in with my normal username and password. The message I'm getting is that I'm using the wrong username and/or password. My password was apparently a very common one, and this person may have guessed it. I'm hoping you have access to that information and can provide it for me. Sorry for this, but as I said before, these stalkers are of the worst kind, and are nasty beyond my comprehension. For safety's sake, probably best that you folks send any correspondence directly to my email account that you have on file, in case they are monitoring this forum.

Thanks,
Lee
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Emmy

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Hi Lee,
We do not have access to your passwords and personal information for your accounts such as Google Apps. Here is a link to Google Apps Help, I am hoping you will be able to get your problem solved.

Emmy
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Fid

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HI Folks,
Well, not sure if this makes me a fool, but suddenly I can log in to my Fid's Photography Google Apps Account. I'm hoping it's something you did on your end, and not just some glitch. Thanks once again for all your help.

Lee
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Emmy

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That's good news Lee!
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Fid

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Hi Everybody,
Had some problems logging in to Google Apps for a few days, but finally got it straightened out. I was advised to clear my cache files and cookies, and that did the trick. Thanks for all your help.
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Marije, Official Rep

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Glad to hear it's all sorted out :)