Why are here new employees almost every day on this forum?

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  • Updated 8 years ago
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Hi, like every day almost, there is a new employee added to this forum. Like, one day there was 50 employees, then there are 55 employees this week and now there are 58 employees. Are these people actual employees that work at Yola or are they just employees on this forum? I am just asking because I am curious if there are actually 58 employees at Yola! :)
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Nathan, Champion

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  • curious

Posted 8 years ago

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Sanja, Official Rep

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Hey Nathan

Yola is constantly growing and it is exciting to see how far we've come along. We sure do have 58 employees and we expect that our numbers will keep going up!
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INDI

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Hi, do you have any 'active' employees that are southern hemisphere based? I do receive help (great help) but because i'm down the bottom of the world in another time zone it can be that while i'm working on my site and need help most everyone else is sleeping ....lol

Would be good if there was an employee that was on or about to help out in 'real time' rather than some times waiting 8-20 hours to find an answer or get help and be able to move on more quickly.

Anyway, thanks Yola you do well with me and my barrage of problems...lol.

Cheers

INDI
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Emmy

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Hi Indi,
We do have 24/7 support and although we don't always provide instant feedback here on the forum as we take care of many other channels of support, you should not have to wait 20 hours. I'm sorry if that has ever happened. If you have questions or problems you can also email us at support@yola.com.

Emmy
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Nathan, Champion

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Emmy, does that mean that Yola employees are up 24/7? Wow! Good job all of you!
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Emmy

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Yes, we do have Yola Customer Support employees working 24/7 :) and with the time zone differences between our offices in San Francisco and South Africa many Yola employees working at all hours of the day!
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INDI

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okie dokie, thank you busy people :)

Cheers
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Nathan, Champion

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Wow! So Yola is located in 2 different places, South Africa and San Fransisco? How can you all stand being up all day and night? Do you ever get to rest? I stay up late sometimes to help people on this forum and do some other stuff, but I don't think i could stay up 24/7! Well, I could if it was my job. Does Yola have a building that you all work in?
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Sanja, Official Rep

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Yes! We do have an office building from which we work. :)
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Nathan, Champion

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Cool :)