why are my sites down???

  • 3
  • Question
  • Updated 5 years ago
  • Answered
Is there a problem with Yola? I'm unable to access my webmail, and my website is not loading. My account is up to date.

My site is mochadigital.com

thank you
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Ray

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Posted 5 years ago

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Laura Thomas, Social Media Coordinator

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Hi Ray,

I am able to load your website as you can see in the screenshot below. Have you taken a look at Down for everyone? Everything looks good on our end.



Can you please take a look at the initial troubleshooting section of this tutorial and let us know how it goes?
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Ray

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Thank you for your quick response, but my site and mail is definitely down. I've tried from my computer as well as my smartphone and I get a DNS message.
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Ray

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Here is the message I'm receiving:

This webpage is not available

The server at mochadigital.com can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

Error code: DNS_PROBE_FINISHED_NXDOMAIN
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Jen

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We are getting reports that people are either having trouble viewing their site and/or accessing their email. We apologize that this is happening. Our partner is Neustar UltraDNS. We use them to host your domain's DNS. They report that they are experiencing technical issues at this time. They have prioritized this at the highest level and will have this resolved as soon as possible.

If you wish to follow the status of this downtime, please see https://twitter.com/ultradns.

Thank you for your patience in the meantime.