Why are products not being recognized

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  • Problem
  • Updated 9 years ago
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When I first created a page I placed two products on it today I went in and added another two products and saved the work however it is not recognized and I still only have two products showing - Why
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Heather Roper

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  • frustrated

Posted 9 years ago

  • 1
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KanThaiDecor

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Did you save and then click Update My Site ?
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Heather Roper

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I have just tried to add another product - when I clicked on the "save" symbol only the two original products loaded. I have not seen an "update my site" symbol?
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KanThaiDecor

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Here ya go

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Heather Roper

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John Thanks for showing me where to look :) However I probably should have mentioned at the beginning of this post that I have not as yet published the site. A site with only 2 products on is not going to do very well. Do you have any more helpful hints on why yola doesn't like me :)
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KanThaiDecor

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Of course Yola likes you....Now if you preview page you should see what you have saved.

Also if you have a brand new site honestly I would not worry about it being published while you work on it....Until it is indexed by search engines and you promote it chances are not anyone would see it.....There is also nothing wrong with going in stages...That is what I did on my site...I started with one type product and published....Then as I added different products I left the pages out of navigation until I was ready to make them public....I still do that when I add new product...I feel there should be no such thing as a finished site....Search engines love fresh dynamic content.
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Heather Roper

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see now I'm getting really annoyed - i have again added a new product and then tried to preview but it DID NOT preview in a new window but rather went back to the two lonely products aaggghhhhhhhhhhhhhh!!!!!!!!!!!!!!

I do really appreciate your trying to help me with this Little problem and I wont let it beat me. It's 6pm now and I promised myself to get off the computer at 6pm every evening in January - I will look forward to your helpful suggestions in the morning
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KanThaiDecor

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OK then for when you get back ....try clearing cache,what browser are you using ? The Yola Site Builder seems to work best using FireFox and almost not at all with Chrome.
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Kershnee

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Hi Heather,

I am sorry this is so frustrating for you. I wonder why this is happening. Can you please email support@yola.com, Attention:Kershnee. I will further investigate your issue. I am sure we can help you resolve this issue really soon.
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Kershnee

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Hi Heather - are you still having a problem with this. I did not receive any email from you, let me know if you did send one and I will have a look again.
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Heather Roper

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Hi John
took yesterday off :)
I tried clearing the cache - problem still exists. I use firefox as you suggested.

Kershnee
Sorry about no email yesterday
I have now sent you an email.

I so want to beat this - it is after all just a pc.

thanks for your willingness to help me
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Sanja, Official Rep

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Hello Heather

Kershnee is currently offline. We have received your email in support and I have forwarded your email to her. When she comes back online, she will respond to you. Sorry for the delay and thank you for your patience. :)
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Kershnee

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Hi Heather - thanks for the email. I will reply to you shortly.