Why can I Not load my free website?

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Cant load my site just says it is searching for hours
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Maureen Ryan

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Posted 7 years ago

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Maureen Ryan

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cant load my site why?
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Maureen Ryan

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Whats going on ?? Can not load my site please advise!!!
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Laura Thomas, Social Media Coordinator

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Hi Maureen,

Are you referring to your published website or your Sitebuilder? I loaded your published site as well as your site in the Sitebuilder, and have attached screenshots for your reference.

Can you please review our tutorial for troubleshooting tips to help determine why you are unable to do so.

If none of the solutions in the link help, please reply with more details about what specifically isn't working for you and if there is an error message or screenshot of what you are doing to load your site that would also be helpful.

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Maureen Ryan

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When I go on to sitebuilder to work on my site I can ot load it .. it says it is loading but the small circle keeps going round and round never bringing up my site so I can work on it...
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Maureen Ryan

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I CAN LOAD MY SITE WHEN I TYPE IN WWW.JUPITERCOLLIES.COM

I CAN NOT LOAD MY SITE BUILDER IT SAYS IT IS LOADING BUT REMAINS CIRCLING NON STOP AND SITES NEVER COME UP SO I CAN WORK ON THEM.. WHAT IS WRONG.. I CAN TYPE IN MY SITE AND GET IT BUT I CANT GO ON TO YOLA SITE .COM AND GET ON MY SITE AT ALL
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Brianna

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Maureen,
Please visit the troubleshooting tutorial Laura has provided above as it will provide many suggestions as to why this error may be happening and how you can fix it (upgrades, testing different computers and networks, etc.)

We look forward to hearing how these troubleshooting steps work for you.
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Maureen Ryan

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I HAVE TRIED EVERY THING ,, I DO BELIEVE THIS IS A GIMMICK TO GET YOU TO PAY FOR SILVER SITE AFTER VIEWING SILVER SITE TO SEE WHAT IT OFFERED OVER THE BRONZE SITE YESTERDAY ,, I ORDERED NOTHING AS IT OFFERED NO INFORMAITON ON WHAT THE BENEFITS WERE.. WELL.. SINICE THEN I CAN NOT LOAD ON SITE BUILDER TO WORK ON MY OWN SITE.. I HAVE FRIENDS WHO ENJOY THIS SITE AS I DO AND WE WERE GOING TO DO AS A GROUP TO UP GRADE..BUT DO THINK THIS WILL NOT BE THE CASE AND WE MAY HAVE TO FIND A WEBHOST ELSEWHERE..TOO BAD THIS IS A NICE SERVER..
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Nazlie

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Hi Maureen

I understand your extreme frustration at not being able to see your website in the Sitebuilder.  I can assure you that this is not a gimmick on our part to get you to upgrade to Yola Silver - you will always have the ability to manage your account and upgrades or downgrades in a way that suits you best.  We do not keep track of your movements on our website and will have no way of knowing that you visited our Yola Silver page yesterday.  I am sorry to hear that you feel this is the reason you are now unable to open up your website.  I would like to assure you that this is not how we operate our business.

However, it IS our job to ensure that you are able to access your site in the Sitebuilder at all times.  As such, we we would like to continue working with you to make sure that you can access and update your websites.  This will require your co-operation, as we do not have access to your computer.  You have mentioned that you tried everything.  Would you mind elaborating on what you have tried so that we can eliminate some options from the troubleshooting list and suggest other options for you to try?

We have tested loading your website in the Sitebuilder and it opened up on our side.  We used the Firefox browser and your site loaded quickly.  Have you tried upload your site using Firefox?

I look forward to hearing from you with more information. We look forward to working with you to resolve this problem.

Nazlie