Why can I not renew domain name?

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  • Question
  • Updated 5 years ago
  • Answered
tyring to renew a domain name but yola says that the domain has expired and is not renewable. when checking the whois data info, the domain doesnt officially expire until june 2013. what is going on?
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Dnett

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Posted 5 years ago

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Jen

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Hi Dnett. What domain are you trying to renew?
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Dnett

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kainoschurch.com - I manage multiple accounts and domains with Yola. For this one, I am the site builder for a church and I keep tabs on their domain renewal and site maintenance. I was doing a check of all accounts when I came across this.
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Jen

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Hi Dnett, thanks for your reply. I checked our system and the expiration date was set incorrectly. I have updated it and the domain is now active, with renewal due in June.

I hope that helps!
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Dnett

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That's perfect! Thanks!