why can i not upload any more photos?

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  • Question
  • Updated 7 years ago
  • Answered
Every time I try to upload a new photo file I get an advert for yola silver. When I click "no thanks"the photo doesn't upload. The bar on my file manager indicates I've only used a fraction of the available space, and even deleting files to make more space makes no difference. Have I reached the limit of free uploads?
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susan

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  • frustrated

Posted 7 years ago

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Monique, VP of Customer Support

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Hi Susan

What is the size of the file you are trying to upload? It sounds like you still have storage space available but you may be exceeding the individual file size limit, which is 5MB per file for free accounts.

If reducing the file size doesn't help, please let us know.
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susan

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Thanks Monique,

that's exactly the problem! I've just checked and the file in question is a fraction over 5MB. I'll re-size it and try again.
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David

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Just to add, 5mb is a very large file size and may take a while to load which can be annoying for who ever is viewing your site, if you're using the picture gallery widget tick the box to optimize the image, if you're putting it straight into a text widget run it through here first.

http://www.imageoptimizer.net/Pages/H...
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susan

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That's a good point, I'll pay more attention to my file sizes in future, thanks!
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Monique, VP of Customer Support

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Awesome! Glad we could help.