If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Are you remembering to click on "Update my Site" after making the password change so that it's effective on your published website? This can be easy to forget!
Just in case, here are the steps to view and change the Login ID and password you assigned to your site:
1. Click on the "Site Manager" tab.
2. Click on "Site Password Protection".
3. A dialog box will open up and you will be able to see what Login ID and password you assigned to your site.