why cant i change my user name or password on my protected page

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  • Question
  • Updated 10 years ago
  • Answered
i keep trying to change it and it wont let me on either of my pages whats going on with that????? im following the instructions posted on your page and it still wont change it
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diana

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  • agravated

Posted 10 years ago

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Marije, Official Rep

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Hi Diana,

Are you remembering to click on "Update my Site" after making the password change so that it's effective on your published website? This can be easy to forget!

Just in case, here are the steps to view and change the Login ID and password you assigned to your site:
1. Click on the "Site Manager" tab.
2. Click on "Site Password Protection".
3. A dialog box will open up and you will be able to see what Login ID and password you assigned to your site.

Please let us know if you need any other help.