Why can't I edit my site?

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  • Question
  • Updated 9 years ago
  • Answered
The page keeps saying loading, loading, loading and I cannot edit my site. I have two clients waiting to see their videos on my site (I'm a dog trainer) and I cannot edit my site. I can't get past the loading screen. I have even tried using an entirely different computer!!! This is very frustrating and I have clients and money on the line....
Photo of Demetri Batts

Demetri Batts

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Posted 9 years ago

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Photo of Brianna


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Please take a moment to review these troubleshooting steps:
1) Clear your browser's cache. This link has more information: Clear your browser's cache.
2) Check that you are using an updated version of Flash - click on this link.
3) Check your privacy settings in your browser. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
4) Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
5) Make sure you are using an updated version of your browser.
6) Try loading the site in a different browser (e.g., Chrome, Firefox, Safari, Internet Explorer).
7) Try loading the site on a different computer or network if possible.

If none of those seem to help, please share your domain with us so we can look into this further with you. Thanks!