Why can't i find were to add a domain i already own in a silver account?

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  • Updated 7 years ago
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I have a yola silver account but do not seem to be able to find were i assign a domain that i already own to one of my yola sites, i have followed a set of directions from a previous post but to no avail.

This direction does not appear!
(Under "Add a domain you already own", click on "Want to keep your domain registered with another registrar?").
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Robert

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Posted 7 years ago

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Nazlie

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Hi Robert

If you have a Yola Silver account, then you should be able to access the ability to add a domain.

Make sure that you are in the My Yola section of your account. Click on Domains in the menu. You will see the "Add a domain you already own" at the bottom of the page. Here is a sample of what the page looks like:


If you have done this and are not seeing it, please let us know your domain name and we can investigate it further.

Thank you
Nazlie
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Robert

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Thank's for you prompt reply Nazlie

Yes i have a yola silver account but it seems that i am missing the drop down section that contains (Want to keep your domain registered with another register?).

I already have the domain consciouscloud.com pointing to yola, so if you could take a look that would be great.

Thank's Robert
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Nazlie

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Thank you for adding the domain, Robert. I checked the DNS settings and it is not yet pointing to Yola. This may be the reason that you cannot add it to My Yola.

Did you recently configure the domain to point to Yola? If so, please note that it can take up to 48 hours to propagate across the web and for the changes to take effect. You may need to wait a few hours and check back later.
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Robert

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Thank's Nazlie

I have the domain registerd through netregistry and the name server pointed to dnsmade easy wich in turn points to yola's ip address, (this work's well for my other sites) the yola page appears on using http://www.consciouscloud.com/

(Your domain is pointing to Yola!
Now you just need to publish your site and you're done!
Here's what to do

1. Log into your account and open your site in the Sitebuilder.
2. If your site is unpublished, click on "Publish to the web" and then choose "I already own my domain name". Follow the steps until your site is published.
3. If your site is published to a subdomain, click on the down-arrow next to "Publish to the web" to open the Publishing Settings and publish your site to a domain you already own).

This procedure is out of date and I HAVE NO WAY OF ACTIVATING THIS DOMAIN through My yola - Domains - drop down section that contains (Want to keep your domain registered with another register?).

It only contains the Purchased a domain from another registrar? Transfer it to yola! section. (I do not want to transfer just point).

Thank's Robert
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Brianna

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Hi Robert,
In order for us to have a peek at your account, we will need to gather personal information such as your email address. Please email us at support@yola.com and we will be glad to continue working with you on this.
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Robert

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All fixed now,

Many thanks for all your help!
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diane

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Hi, Robert,

We're glad to hear it! Thanks for the update.