Why can't I publish my website to my own domain name?

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  • Updated 8 years ago
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Hi, I'm having trouble publishing my site using my own LCN domain name. I've followed your instructions for setting up two A addresses. When I use my domain name I get your placeholder page saying I'm pointing to Yola but need to publish. When I try to publish, I select the own domain name option, input the name, and then it tells me that it's NOT pointing to Yola and won't let me go any further. So apparently conflicting information.

I previously had a website hosted elsewhere and pointed my LCN domain name to it with no problem but it used a formula www.theirdomain.com/myname rather than an IP address, which seemed easier to me. Please help - I don't know what I'm doing wrong!
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Jo Sidebottom

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Posted 9 years ago

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Monique, VP of Customer Support

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Hi Jo

I am sorry that you are getting conflicting messages! Please tell me what domain name you are trying to use so that I can investigate further. I would like to help you get to the bottom of this as soon as possible.
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Jo Sidebottom

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I'm using LCN. I've gone to Web Forwarding and put Forward to address 208.75.208.172 with type of Masked. Then I went to DNS Management, and under Hostnames I created josidebottom.co.uk with IP address 208.75.208.172 and then a second one of just www with IP address 208.75.208.172. I didn't change anything under Webserver or Alias.

Many thanks for your help.
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Jo Sidebottom

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Sorry, I should have said, my domain name is www.josidebottom.co.uk
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Monique, VP of Customer Support

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Hi Jo

When I do a look up on your domain it says: No A record set for josidebottom.co.uk.

Instead of forwarding your domain, you just need to create the 2 A records. You should also remove the CNAME for: webforward.lcn.com

If this doesn't work, please let me know.
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Jo Sidebottom

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Hi Monique,

Thanks for this - I have made the changes. When I try to publish, it's still telling me it's not pointing to Yola but I imagine this is because it's too soon? I'll leave it until tomorrow and try again.

Thanks,
Jo
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Dré

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Hi Jo,

Please let us know as you can confirm if the problem has now resolved itself or not.

We would love to get your domain and site working together as soon as possible.
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Jo Sidebottom

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Hi Dré

I added it as a separate comment so maybe you won't have seen it.

I am still getting the same reply when I try to publish to my own domain name - it tells me it's not pointed at Yola.

I have two A records in LCN which say:
Hostname: josidebottom.co.uk / IP address: 208.75.208.172
Hostname: www / IP address: 208.75.208.172

I removed the web forwarding and the CNAME, as Monique instructed.

Any ideas what I can try next?

Many thanks,
Jo
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Jo Sidebottom

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Hi Monique,

I've now left it 24 hours but am still getting the same reply when I try to publish to my own domain name - it tells me it's not pointed at Yola.

I have two A records in LCN which say:
Hostname: josidebottom.co.uk / IP address: 208.75.208.172
Hostname: www / IP address: 208.75.208.172

I removed the web forwarding and the CNAME, as you instructed.

Any ideas what I can try next?

Many thanks,
Jo
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Donald

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Hostname "@" points to "208.75.208.172"
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Donald

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I'm guessing when you purchased or obtained the web address, you've already provided the address. The address already exists. Instead of creating a Hostname of your web address, delete that and create a hostname of "@".

This should fix it I imagine!?
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Monique, VP of Customer Support

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Hi Jo

When I do a lookup on your domain, I get this:
"No A record set for josidebottom.co.uk"
However, your A record for www.josidebottom.co.uk is set up correctly.

I am not sure what your domain registrar requires you to put in the hostname field for the non-www version of your domain.

* Some domain registrars require one A Record with the hostname "@" and one with the hostname "www".
* Other domain registrars allow you to create one hostname called "domain.com" and another "www" which is what you seem to have done.

My best advice is that you submit a support request along the following lines:

I have built a site using Yola.com and would like to point my domain name to them in order to publish my site. In order to point my domain to Yola, I need to use your name servers but set up two A records (address record) to point to: "208.75.208.172". The A Records will need to be setup to support the address with and without 'www'.

They should be able to look at how you have configured your DNS and correct any problems.

You are welcome to copy support@yola.com on the email if you wish so that we can respond to any follow up questions they may have.
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Donald

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for my sites to work with "www" I have only been able to make it work by using an asterisk (*)
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Jo Sidebottom

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Hi,

LCN have corrected the A records. One is just blank and points to the IP address and the other just has www and the IP address. I guess it knows it's dealing with the record for my domain name so that doesn't need to be repeated in the A records.

Anyway, it's working and published and pointing ok so I'm happy now!

Many thanks for your help,
Jo
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Laura Thomas, Social Media Coordinator

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Great news, thanks for letting us know Jo!
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Donald

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yea, that's what I said. The domain name is within the account. Usually to get to the advanced settings, you generally have to select which domain (if more than one) and then set up A records, but you're already in the A records of THAT domain.
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cigbarn

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I would be very concerned about how difficult this is compared to other webhosting i currently use for websites as its so simple to just point to the dns servers like dns12@asert.com
dns13@asert.com
Why make this so difficult for people?
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Monique, VP of Customer Support

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Our intention is certainly not to make it difficult. Instead of putting in DNS servers, you simply put in an IP address and create an A record. Of course our hope is that people will purchase their domains through us, and then we will take care of all the set up issues for you!