Why can't I renew my domain name when it's still mine?

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  • Updated 8 years ago
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My custom domain name (faeryspellcreations.com) expired last month, and I did not recieve notification. I just found out and tried to renew it today, but it tells me that it's no longer available (though my account when I edit my page says that all my changes are being saved to faeryspellcreations.com ) Could you please let me know how I can pay my bill and renew my url? I've had my lawyer check, and no one else has purchased this, so I would like to be able to renew it. Thank you!
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Jennifer Busby Matas

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  • frustrated

Posted 8 years ago

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Photo of papa


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Starting bid id $69.00

Hope you get it back
Photo of Brianna


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Hello Jennifer,

Your domain faeryspellcreations.com expired on 3-13-2011 and while we are able to recover it up to a month afterwards, unfortunately there's nothing we can do to restore it at the moment.

It will go through a deletion process at the registrar, and then will be offered back up for purchase once it is available. Regardless of where you register your domain, the domain registrar only has a 30 day window in which to retrieve lapsed domains.

This is to protect users who let their domains lapse in error while still keeping the process moving forward to prepare domains for sale again.

Your only option at this stage is to wait for the domain to be released and then repurchase it. To do this, you will first need to unpublish your site by following the steps on this link: How to unpublish your site

The renewal notifications would have been sent to the email address associated with your Yola account. I will not be sharing that on our public forum for your security. If you would like to communicate via email in regards to your personal account information, please shoot us an email at support@yola.com.