why can't i see the login in IE??

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
i have tried to login from IE but this is all i can get. can't hardly see it. lol (see screenshot)
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smithy

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Posted 7 years ago

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Monique, VP of Customer Support

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Hi Smithy

Thanks for the screenshot. What version of IE are you using? We can't replicate on our side, but we may be checking in a different version.
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smithy

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need to ask me head of IT so i will need to wait for hie reply
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smithy

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got a reply back. and the college uses IE9
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Stefan, Official Rep

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Hello smithy

When I try to replicate with my IE9, I do not get the same error, everything is working fine on my end.

Can you please try the general troubleshooting measurements, such as
  • Clear your browser's cache and cookies

  • Check your IE add-ons by deactivating one by one until you don't get the error any more. The last add-on you deactivated will most probably be the cause for the error.
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smithy

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i can't do that at my college. i will have to ask the head of IT to do that. and they don't do it every month, they do it every year.
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Stefan, Official Rep

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Ok, then there is actually no other solution that we could think of as the login page is working fine in our IE9s around. Does your college offer a different browser to use?
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smithy

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no they only use IE. but they have said to me that i can take in a portable google chrome and firefox.
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Stefan, Official Rep

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Ok Smithy, hope this workaround will work for you.
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smithy

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lets hope so