why can't i upload anything to my file manager?

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  • Updated 8 years ago
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why can't i upload anything to my file manager? I have tried in IE, Chrome, and FireFox and still the nothing as worked.
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Versatile Onochie

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Posted 8 years ago

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Nathan, Champion

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Hi, what is the file format of the file you are trying to upload? I am not able to replicate this issue on Chrome or Safari. Is it that the button is disabled or it wont let you upload?

Please try the following:

1. Update your Java.

2. Update your flash.

3. Clear your browser's cache.

4. Log out and then login again.

5. Try another computer outside of your current network.

If none of these suggestions solve your problem please let me know.

Hope this helps,
Nathan
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Versatile Onochie

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Thank you for the reply. I am trying to upload a video file which is in flv format. I know that I can upload via youtube. But I want this video has an exclusive and it is 30 minutes longs so youtube will not allow it anyway.
I have updated and cleared my cache and it is the same problem.
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Nathan, Champion

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Hi, are you getting an error message? I don't know if this file format is supported by Yola. Are you getting an error message or another lightbox popping up?
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Versatile Onochie

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nope i am not getting any error message it just act as if it is uploading and stays like that for a very long while.
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Nathan, Champion

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Ah, I think it is because it is a long video and it takes longer to upload. Is your site's storage full or close to full?
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Versatile Onochie

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its close to full the video is 52.8Mb
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Versatile Onochie

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infact 54.2MB
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Nathan, Champion

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How much MB is left on your website? It says how much is used. Do you have Yola Silver or Yola free?
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Versatile Onochie

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I have used 1.83MB OF 5120MB and i have silver account
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Marije, Official Rep

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Hello,

It looks like Nathan has given you most of the steps that we would have offered (thanks Nathan :)

Could you confirm what type of internet connection you are on and if it is fixed or wifi? If you're not on a fixed line, could you try connecting to one to see if that helps? Have you definitely tried a different computer on a different network?

Could you also try uploading a small file to see whether other files are uploading at all?

I would offer to upload the file for you, but we won't be able to receive a 54mb file via email. If you would like to post your site's URL so that we can take a look at the settings, please do.
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jkeegan

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I'm finding the same issue while trying to upload the very tiny google apps mail setup verification file...it's very small and appears to upload...once it appears upload complete, search and no file exists and verification fails
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Gop

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Hi jkeegan,

This is not the recommended method for verifying your domain for use with Yola.

Please see this tutorial Setting up your Email with Google Apps
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Versatile Onochie

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It is mobile broadbrand. Yes I can upload a small file that works fine. my site url is http://www.v1entertainments.co.uk

what i am trying to do is give people advice on particular subject but to view the video i want to upload as a private page as they subscribe/signed up for it but they are able to share the actual url to their friends.
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Marije, Official Rep

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Could you try uploading the file on a fixed line connection? I have seen a few people struggle with big files on a mobile connection because connectivity can be unstable.