Why can't I upload images to my website?

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  • Problem
  • Updated 6 years ago
  • In Progress
I'm setting up a website for the first time every using yola, but can't seem to upload any images. (The bar just stays blank, i.e. doesn't even begin to upload). Can anybody help please?
Photo of Jenelle Brown

Jenelle Brown

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Posted 6 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello Jenelle,

I'm sorry to hear this. I hope we can try to work this out! Please can you try the following:

1. Clear the cache in your browser.
2. Update your Flash.
3. Update your Java.
4. Try using a different browser.
5. Disable any security programs such as pop-up blocker, ad-blocker, Firewall, etc..
6. Check your file name to see they do not contain any symbols - only letters and numbers.

Please let me know how this goes.