why can't i view my pictures

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  • Question
  • Updated 10 years ago
  • Answered
I have published my site, and where i have pictures, there is only the white box with the red x in it. i can view them fine on the Synthasite, but when i add my site into my bar (like www.yahoo.com) my pictures are white with a red x... what am i doing/have done wrong?
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jamie

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  • frustrated, and confused

Posted 10 years ago

  • 1
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Marije, Official Rep

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Hi Jamie,

Could you post your URL so that we can take a look. Could you also let us know which page has the problem?
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jamie

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http://www.secondchanceshelter.syntha...
it seems to be on all the pages.....
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jamie

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http://www.secondchanceshelter.syntha...
it seems to be on all the pages.....
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Marije, Official Rep

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Hi Jamie - I can only see the picture of Snoopy on the home page and Happily Adopted page. Did you perhaps delete the pictures from your File Manager? For pictures to display, they need to remain in your File Manager. If that's not the case, can you open your site in the SiteBuilder and click on Help > Contact Support in the top right so that we can help you in Support.
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jamie

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I added them back into my File Manager. They upload now!! Thank You SOOOO much!! You are great!!
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Marije, Official Rep

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Awesome - I'm so glad that sorted out your problem :)
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Lisa

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This same thing is happening to me but my files are in File Manager. I uploaded a few pictures to file manager, went to my page, selected image, placed the image and then saved and previewed. All works/looks fine on the preview and then I upload to my site and then open my site and it's boxes were the pictures should be and red x's. Please help!
www.lisaschnall.synthasite.com
Thanks!
Lisa
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Emmy

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Hi Lisa,
Can you give me a link to one of your pages that is having this problem so I can take a look. Also, what browser and operating system are you using?

Emmy
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Lisa

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Thanks for responding. I'm using Internet Explorer, on a PC. Here's a link
http://lisaschnall.synthasite.com/sha...
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Marije, Official Rep

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Hi Lisa - can you try clicking on "Update my Site" and let me know if your pictures appear?
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Shaq

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Hi marije. I had the same problem awhile ago... The photos are on the site tho they are saved as TEXT/HTML .... To see what i mean load the site right click, view page info, than click media...

Lisa the only way to repair this is by deleting the photos in the manager and uploading them again
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Shaq

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Marije the instructions i have posted only work with firefox
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Lisa

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I've tried all the above and none of those solutions work :(. It says they are jpegs but some just don't show up. I even tried some new pictures.
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Alex

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try right clicking on it then click Show Picture, that usualy works.
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Marije, Official Rep

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Lisa - would you mind clicking on Help > Contact Support in the top right of the Site Builder and sending an email to us. This will give me more information to help you and find out why your pictures are not showing.

Please send it to my attention.
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Shaq

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Marije i have done a diagnostic on the site... She has written .JPG , tho it should be .jpg i believe that capital letters are the problem
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Lisa

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I changed to lower case and that didn't help. I sent an email through contact support so you should get that soon. Thanks everyone for their help!