Why charge when i have already paid???

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  • Updated 7 years ago
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Interesting that you told me I would get a free year, then pay for the second year if I wanted to keep my site - but that to get the free first year i would hhave to pay up fron for the second year (which I did) so i am wondering why you ar enow asking me to pay for the second year again - when as I understood it I had already. The free first year was part of Getting British Businesses Online. Please check your records on my account - the site is called Dragonfly Way - then respond to my enquiry - many thanks Joe
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joe boake

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  • confused & not (yet) happy

Posted 7 years ago

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Laura Thomas, Social Media Coordinator

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Hi Joe,

Get British Business Online customers are not required to make any payments for their first year. I was able to locate an account for dragonflyway.co.uk and see that no payments are associated with that account so I am not sure what you are referring to. If you are talking about a separate account, please let me know and we can investigate further.
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joe boake

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Hi laura
thanx 4 your response
I rember agreeing to pay £19.99 for year 2 - with first year free sign up- on the understanding that I could withdraw after the firs tyear if i wished and pay nothing. I was asked to provide my credit card info. Please check my initial sign up info and you should find the details - if you do theni am confirming i am happy to proceed with year 2 (please send me a confirmation email) - please charge the credit card accordingly. If not please let me know, and advise how I can then pay for year 2.

On a separate note can i load video content (my copyright) onto my site - ancd if so, what file format should it be in?

thanks

Joe.
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Laura Thomas, Social Media Coordinator

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Hi joe,

We were not storing credit card information at the time that you signed up for your account, it was used purely to verify your eligibility for the Get Your Business Online program. As such you will need to follow the renewal links in your MyYola account or in the renewal emails you will be receiving shortly if you haven't already. We can store your credit card information when you renew this time so your account can be automatically renewed next year.

We do not offer a widget for hosting video on your site, but you can absolutely add it using a third party host. Please see our tutorial for adding video to your site here.