Problems uploading images

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
  • (Edited)
Yola

Why is it that i always have issues with you images!!!!

I have spent 4 hours trying to up load some photos of a client for them to view
and low and behold the images uploaded after about the tenth attempt but then won't generate any thumb nails this happens all the time.

My images range from 800k to 1Mb so not large files any suggestions because if this can't be sorted then i am going to leave Yola i staid because i like the system but this issue keeps rearing its head and its starting to effect my business, because your site has let me down i have to phone my client tomorrow and explain why they couldn't show their images to their family last night !!!!

Please sort this issue
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mathew

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Posted 6 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi mathew,

I'm sorry to hear of your frustration. May I ask if you are using any special characters in your file names? This can cause your thumbnails not to display as only alphanumeric are supported.

If this does not apply to your affected images, please reply with your website address so we can take a closer look.
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mathew

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i am using the my standard that light room creates as follows img_0375.jpeg
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mathew

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Laura,

I have manged to get the thumb nails to generate now when ever i look at the page some of the images take for ever to load and thats at my office with fibre broad band (35mbps) now i have limited my galleries to 15 images each becasue any thing less looks silly for a gallery. and not one of my images is more than 1024k this is a constant issue that i am having can you advise because in sick to he back teeth of this
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mathew

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Thanks for your help Laura

its works working a lot smoother the next question is can you put some support in so that when i up load my image it brigs its name as well because as it stands i have to individually enter image reference numbers and if you have got 200 plus image it is very time consuming.
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Laura Thomas, Social Media Coordinator

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So glad to hear that mathew! I'm not sure I follow your question. The file name does come in with the image. I checked in your File Manager and was able to see all the file names. Please let me know if I have misunderstood your question.
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mathew

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II under stand that the name comes with the image but when placed in the gallery the name dosent come accross you have to put the text in your self thatds what I mean
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Laura Thomas, Social Media Coordinator

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I think I understand now, you're saying you want your file name to be displayed on your website, not just within your File Manager. I can see how this would be useful on a photography website if you want your clients to tell you the names of files they want to order. I can't say this is anything we have planned, but I am happy to pass your feedback along to our Product team.
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mathew

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okay thank you its some thing t hat would beifit me and im shore its some thing that it not that complicated to set up

thanks for your help