Why do I get a "Publishing is temporarily unavailable" message when attempting to publish my site?

  • 3
  • Question
  • Updated 10 years ago
We have had intermittent load issues on the servers hosting your
published sites in the last few day, which in some cases could have
resulted in people who access your sites seeing either a blank page or
a "500 Server Error". This does not persist, and if they refresh or
come back later it usually is all okay. We are working hard to make
that problem go away altogether.

In order to reduce load we have made a decision to temporarily disable
publishing. This means that your hosted sites are far more available
(and unlikely to get the errors outlined above) but that you will not
be able to update your sites at the moment.

We will keep you informed of what is going on, and thank you for your
patience in this matter. We are committed to regaining our good uptime
reputation.
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lisaretief

  • 114 Posts
  • 21 Reply Likes
  • sorry

Posted 10 years ago

  • 3
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lisaretief

  • 114 Posts
  • 21 Reply Likes
Official Response
I have some updates for you.

Firstly, the ability to update your live site (publish) is now turned on again.

We have taken steps to reduce the overall load on the environment that was having problems, and are working hard to get to a position where we feel 100% comfortable that we can handle anything that comes our way in terms of demand for the systems.

However, while we are doing that, we are going to prioritize the availability of your hosted sites. So if we pick up that any of the viewers of your published sites are getting errors, we will disable publishing again.

We will keep you informed and thank you again for your patience.
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lisaretief

  • 114 Posts
  • 21 Reply Likes
Official Response
Hi all,

Publishing is now on. We will be watching it very closely but have taken some definite steps towards addressing a very frustrating issue, and I am cautiously optimistic.

Will keep you updated.

Lisa