why do i get a white page

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  • Question
  • Updated 10 years ago
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Hi

I published my site hosted with Synthasite and all i get is a blank page! Published my site yesterday! Am i doing something wrong or i'll have to wait for some time?

Thank you

www.gadget-webstore.co.uk
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andy muller

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  • frustrated

Posted 10 years ago

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Monique, VP of Customer Support

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Hi Andy
It seems like your DNS settings are not configured to point to SynthaSite with your domain name registrar. I did a look-up and your domain is currently pointing to 194.154.164.82. You need to set up an Address record to point to: 208.75.208.172

We have a tutorial outlining the steps to configuring your domain, giving two popular domain name registrars as examples: http://www.synthasite.com/tutorials/p....

There are also instructions on how to use ZoneEdit if your domain name registrar does not provide you with domain name management. However, most domain name registrars can assist you with an A record, in which case you would not need to use a third party service like ZoneEdit.

These are general instructions on how to configure your domain to point to SynthaSite. If you require specific help with the interface of your domain name registrar, please contact them for support.

How to configure a domain name you already own:

1. Log in to your chosen domain registrar (eg. GoDaddy.com, Register.com).
2. Go to the DNS Management page.
3. Set up an A Record.
4. The IP address of your record must point to: "208.75.208.172"

Please note that it can take up to 48 hours (although usually less) for these changes to take effect and you need to contact your domain registrar if you need help in that regard. Feel free to forward any instructions you receive from them to us so that we can advise you further.

Once you have configured your DNS settings, click the yellow "Publish My Site" button in SynthaSite, "I already own a domain name". Fill in your domain name and follow the prompts to publish your site.

If you have all ready published your website to a Synthasite subdomain and have purchased a custom domain name elsewhere, please follow these instructions once you have configured your domain to point towards Synthasite:

1. Log in to your Site Builder
2. Click on the down arrow of Update My Site
3. Click on Publishing Settings
4. Click Manage Your Domains
5. Remove your subdomain (top)
6. Enter your new domain in the area labeled "Domain You All Ready Own"
7. Click Save
8. Click Republish Your Site

If you have any difficulty with this please let us know.

Once your site is published to your domain the hard part is over and you will be able to edit your site and then update it with a single click.
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andy muller

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She's very fast!!! Well done!!! Thank you
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andy muller

  • 108 Posts
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Monique
I've changed the IP address, is now pointing to the IP address you provided. Is there anything else i should do? Basically i have changed from what it was before 194.154.164.82 into 208.75.208.172. Is that correct?

Thanks a lot!!!
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Monique, VP of Customer Support

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I still get the old IP address when I do a look up. We might need to wait a bit. If your site is not up soon, drop us an email at support@synthasite.com so that we can take this further.