If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
If you have received a blank form submission from your Yola form there are two reasons why this might have happened, both of which you don't necessarily have to worry about.
If when you receive a form submission to your email you see the form fields such as "Name:", "Address:" etc. but there is no information added to the fields from the form submitter, this is because the form has been submitted blank with none of the fields having been filled in. This is something that will happen and cannot be avoided as sometimes people will just submit your form without filling anything in.
If when you receive the submitted form there is absolutely nothing in the form submission such as field names, information etc., this is due to a spam bot. This is another thing that is difficult to combat.
Based on the two options above, what you can be sure of is that you are not missing any legitimate form submissions such as a customer filling out the form fully, submitting it, and you not seeing the submitted information.
I hope this helps and please let me know if you need any other assistance.