Why does mail sent from my Yola account always end up as spam?

  • 1
  • Question
  • Updated 7 years ago
  • Answered
I have bought domains through Yola and recently started using Yola Mail with these domains. Unfortunately, I think mail from these accounts has been ending up as spam. I have not been getting responses to emails so checked by sending one to my gmail account. Have tried this both with an alias and the main address but same result. The domains do not contain any adult content or words likely to cause issues so why is this happening and how can I stop this?
Photo of Julia

Julia

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of diane

diane

  • 1238 Posts
  • 121 Reply Likes
Hi, Julia,

This depends on the spam filters of the recipients. You can request that they put you on their whitelist or clicking on "not spam" will "train" the email client to recognize it as not spam. If you are sending mass emails, you may want to look into something like Constant Contact so the spam filters are not filtering you out. You can read about Constant Contact here: http://www.yola.com/tutorials/article...

I hope this information is helpful.
Photo of Julia

Julia

  • 2 Posts
  • 0 Reply Likes
Hi Diane,

Many thanks for your response. By 'training' the email client do you mean that hitting 'not spam' for my account will make it less likely that other email accounts with same provider will consider mail from my domain to be spam?
Also how would one request to be put on a 'whitelist' - is there a procedure other than calling up and letting someone know to expect an email? The Constant Contact looks a little hefty for the small amount of mail I'm sending at moment.
Most of my clients are UK based so is a US registered domain augmenting the risk of being consigned to spam? And why would my mail be more likely to be consigned to spam coming from my own domain than from my gmail/yahoo accounts? Any other advice would be appreciated as there seems to be little point paying for Yola Mail if I have to use other accounts for my mail to be accepted.

Kind Regards, Julia.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Julia,

Diane is currently offline. I will forward this to her attention. Thanks for your patience.
Photo of diane

diane

  • 1238 Posts
  • 121 Reply Likes
Hi, Julia,

The "training" would have to be on the recipient's side. Many people put a note on their website to remind visitors to add the domain's email to their whitelist as well as to mark it as not spam. US vs. UK should not make a difference. You may want to look at what you are using as a subject line; this could be triggering spam filters. I will also see if any of my colleagues have any suggestions.
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi Julie,

In order for us to investigate further, could you send an email to support@yola.com (you can mark it for my attention) with the name of your domains / mailboxes, and forward an example of an email that has been marked as spam. The more examples that you can provide us with the better!

The emails should include the message headers which contain the full trace of the message, rather than the To/From/Date/Subject fields.

You can find instructions on how to obtain the full message headers for different
mail clients by searching for " view full headers". Instructions on how to get them for Outlook can be found at the following link:
http://office.microsoft.com/en-us/out...

Thank you for working through this with us!

Jackie