Why does my photo browser freeze when I try to upload a photo?

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  • Problem
  • Updated 4 years ago
  • Acknowledged
Using a Mac Air. For the last several days I am not able to upload photos. When I click 'upload', everything slows....after a long wait, Finder opens and displays my photos, but everything freezes. I am not able to click and get anything to work. I have to 'force quit' my browser (Safari).
Photo of Kimberly Dunn

Kimberly Dunn

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  • frustrated

Posted 4 years ago

  • 2
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

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Hi Kimberly,

We're happy to investigate this for you further but I was unable to find an account for the email address associated with the forum. Can you please reply with your website address?

In the meantime, you may also want to check out the initial troubleshooting section of this tutorial to see if that helps.
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I am having the same issue using my Mac Air. I am so frustrated. Can someone please help me.

Thank You,
Brandy D.
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Stefan, Official Rep

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Hello Brandy

I've checked your Yola account and website using Safari 5.1.7, and I'm not able to replicate any image file upload problems. However, I can see that you've uploaded a number of image files whose size is around 9MB. That's not a web-friendly file size, and it can cause the image upload process to fail. Plus, adding a picture of this size will cause your website slow to load. Search engines punish websites with long loading times.

The ideal image file size is 20-100KB per file. Before you upload a picture to Yola, I'd recommend that you resize it. If you take your pictures with a camera, the images you transfer from your camera to your computer will be very big, both the file size and the dimensions. Once transferred to your computer, you should upload them into an Image Editing Tool and reduce the dimensions. This will decrease the file size automatically. If your files still have too many KBs, you can compress the image. There is an easy and free online tool that saves reduced pictures and their quality in one step: Pixlr. After uploading your picture to Pixlr, go to Image > Image Size and edit your photo. Then save the edited version to your computer and upload to Yola. Uploading should now work much better. I hope this helps.