Why doesnt it recognise my email address

  • 1
  • Question
  • Updated 7 years ago
  • Answered
You sent me an email as below earlier todayHello ???????????,
Welcome to Yola!
We are here to help you build a beautiful, professional website for your business or hobby.

Keep this email safe

This is your username: ????????????????@googlemail.com (obviously I have replaced my correct one if this is in the public domain but it was my correct address

But I cannot log in with it. It worked fine earlier today when I did a lot of work on the site but now it is not working and even if I apply for a new password tells me there is no account with that email address
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jane davis

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  • worried I have wasted a day creating a site

Posted 7 years ago

  • 1
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Sanja, Official Rep

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Hello Jane,

I am sorry to hear that you're not able to login. Do you mind sending an email to support@yola.com and we can try to locate your account for you. Thanks!