Why doesnt it recognise my email address

  • 1
  • Question
  • Updated 8 years ago
  • Answered
You sent me an email as below earlier todayHello ???????????,
Welcome to Yola!
We are here to help you build a beautiful, professional website for your business or hobby.

Keep this email safe

This is your username: ????????????????@googlemail.com (obviously I have replaced my correct one if this is in the public domain but it was my correct address

But I cannot log in with it. It worked fine earlier today when I did a lot of work on the site but now it is not working and even if I apply for a new password tells me there is no account with that email address
Photo of jane davis

jane davis

  • 1 Post
  • 0 Reply Likes
  • worried I have wasted a day creating a site

Posted 8 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Jane,

I am sorry to hear that you're not able to login. Do you mind sending an email to support@yola.com and we can try to locate your account for you. Thanks!