Why doesn't my website look okay on other computers?

  • 2
  • Question
  • Updated 9 years ago
  • Answered
Why does my background show up all right on my computer but when I open it on other computers, only part of the background shows up black? I can't give out my web address until I know this is working right. Thanks.
Photo of goenup2

goenup2

  • 4 Posts
  • 0 Reply Likes
  • needing help fast!

Posted 10 years ago

  • 2
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi goenup2

I am sorry to hear that you are having this problem. In order to help you I need to take a look at your site.

If you don't want to post your URL here, could you please email it to me at support@synthasite.com? Also, please tell me what browser or browsers you used when you saw your site displaying incorrectly.

I perfectly understand your need to make sure your site looks perfect before you publicise it and I want to to all I can to help you achieve this.

Greetings
Monique
Photo of goenup2

goenup2

  • 4 Posts
  • 0 Reply Likes
shininglight@synthasite.com
I am using Explorer 6.0
Photo of stuart

stuart

  • 32 Posts
  • 0 Reply Likes
Hi
I am having the same problem with my website www.codnor.info template keeps disapearing leaving text and images everywere and just a plain background. refresh cures the problem but it happens again I too am using Explorer 6. I reported this problem a week ago hbut still nbo joy.
Regards Stuart
Photo of Brent

Brent, Official Rep

  • 64 Posts
  • 18 Reply Likes
Hey Guys,

I'm looking into this problem right now. It seems as if the problem occurs only in IE. I'll get back to you as soon as I find a fix.
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Well at least now we know what caused the problem. It seems that when we made a fix for style problems in the Opera browser we inadvertantly introduced a bug for Internet Explorer users. Our guys are busy working on this and a fix should be available soon. We will make an announcement as soon as the fix is "live"

We apologise for the frustration and delay over this issue. We appreciate the time and trouble you took to report the it and provide us with the information we needed to figure out what was going on.
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Again

Brent says he believes that this bug is now fixed. In order to get your site to display properly you should log out if you are in SynthaSite and login again. Opening any site will cause it to be updated. You can then simply republish your site.

The developers have asked that if this anyone still encounters a problem that they please report it. We believe that the fix is successful, but we are asking for your assistance to confirm this.

Cheers
Monique
Photo of clouda9

clouda9

  • 323 Posts
  • 3 Reply Likes
I just updated my site last night and looked at work today using IE 7.0 and on my home computer using IE 6.0 tonight. Many of the graphics are not showing up...some are gone altogether. The ones that are gone altogether are the links back to a site where I got my graphics for free and it is required that I put it in. Please take a look and let me know what is happening. www.clouda9.info

PS Fine with Firefox
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi clouda9

I just looked at your site in Firefox, in order to see what it is supposed to look like and then looked at in Internet Explorer 7 for comparison. They looked identical and all the images seem just fine. Unfortunately I don't have access to IE6 right now, so I can't check it there.

Can anyone else take a look at clouda9's site in IE6 and tell us if you see the problem she is referring to?

Your site looks good to me, but let's see if we can find out why it is not showing correctly for you.
Photo of Hoenn

Hoenn

  • 2 Posts
  • 0 Reply Likes
Sometimes it is because your cokkies are too high. Adjust your cokiess.