Why doesn't the hyperlink to email address work?

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  • Problem
  • Updated 9 years ago
  • Solved
I want people to be able to email me from my site, so I put a link to my email address on the webpages. I sent a few emails via the link to test it out, but they never arrived. What's wrong?
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Surge

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  • frustrated

Posted 9 years ago

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Sanja, Official Rep

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Hello Surge

I'm not sure what could be wrong. It may take the servers a little time to send out the emails. It could be that you entered in the wrong email address or a slight typo may be found its way in there.

Can you please share your url where you have this email link and we can try to take a closer look at it?
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Surge

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it's http://www.hats4haiti.yolasite.com/or...
Also, could it be related to the fact that it opens in Outlook? Just curious.
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Sanja, Official Rep

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I don't believe that using Outlook would be the cause of these problems. Can you please send me an email to support@yola.com so that we can take a closer look at why this may be happening? Thanks.
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Connor McCarra, Champion

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Hi Surge,

You might not have you Outlook Express set up to send emails, there is a lot of configuration you have to do to set this up.

If you do have Outlook setup to send and recieve emails then send an email to Littleus and support@yola.com.
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Surge

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Is there another service people could use? Because you're right. I don't use outlook. I use windows live hotmail for my email account.
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Connor McCarra, Champion

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You could create a form with JotForm or Wufoo and put it on a page on your site where people could submit there comments to you. Just like the email address on the homepage to that page.
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Sanja, Official Rep

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Great suggestions Connor. Do these help Surge? I personally enjoy using Jotform.
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Surge

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Well, its for people to email orders, so I kinda need it to work.
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Sanja, Official Rep

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Hello Surge

Would using a email form work for you? What happens is - people can contact you via your email form. Then you will receive these submission at the email address you gave in your account. Jotform.com has forms that you can easily make. Please let us know if this does not meet your needs and we will try to think of alternative ideas.
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Surge

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I tried Jotform and I don't think it's the kind of thing I need. I'll try reinserting the link and see. If that doesn't work, ill try something else, like the online store.
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UK Duke, Champion

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Hi Surge,

I think its a case of the email links dont work for you. When you open any email link the browser trys to open the default mail client.

See this for example: admin@hexham.info - try that... it should work exactly the same as a email link in your site would.

If you want to be sure the links are working then add a link to your site and post the URL here. We can test it for you.

Lee.
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Surge

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Sanja, Official Rep

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The link you provided doesn't seem to work. Can you double-check and make sure you have the proper address? Then we can try it out for you.
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Sanja, Official Rep

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Thanks Connor!

@ Surge - I was able to send you an email. Please let us know if you received it.
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UK Duke, Champion

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Surge i have also sent you an email.

Are you sure @q.com is correct - ive never heard of a domain name with 1 letter... in fact i think 3 is the minimum.

Double check the correct email address is entered.

Lee.
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Connor McCarra, Champion

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Lee, I thought that too but apparently it is:
http://www.qwest.com/residential/internet/getq/index.html
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UK Duke, Champion

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Surge,

If you did not recieve the emails me and Littleus sent it must be a problem with your email.

As far as the yola link goes - it works... it takes you to your default email client as its supposed to.

I would check if you can recieve emails at all and that the email link is written exactly correct.

Lee.
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Surge

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okay. Thanks so much! it works great.
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Sanja, Official Rep

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Great! I'm so glad to hear that it's working! =)