why don't i get sent to paypal after filling out form?

  • 1
  • Question
  • Updated 9 years ago
  • Answered
I am trying to convert to private domain. i filled out the form and the name is available, but the screen does not direct me to PayPal to pay for it.
Photo of Carlene Cole

Carlene Cole

  • 2 Posts
  • 0 Reply Likes

Posted 9 years ago

  • 1
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Carlene,

I'm sorry to hear this is happening - could you let me know what happens when you try to go to PayPal? Please could also ensure that you have allowed popups from www.paypal.com on your browser so that the windows can open and you will be able to purchase the domain.

If that doesn't work, could you try using a different browser (eg. Firefox, Safari etc).

Please come back to us if you are still experiencing problems.
Photo of Carlene Cole

Carlene Cole

  • 2 Posts
  • 0 Reply Likes
your instructions say that after completing the info screen click on NEXT to be directed to paypal. But there is no NEXT to click on. The bottom simply says Done. h.e.l.p.
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Carlene,

After your contact details have been updated on our website, you'll get this screen:

Does the "Buy Now" button appear for you? If not, could you let me know what browser and operating system you are using?

If the "Buy Now" button is there, clicking on it will open another window where you will be directed to PayPal.com to complete the purchase.

Please come back to us if there's any other information you need.