why i am unable to open my website with the url given by synthasite?

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  • Updated 9 years ago
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I have created a website in synthasite. I got a url link when i published it. It is http://nairsonsvisakhaptnam.synthasit... but when i m trying to open it with that url not even it is getting opened . even not getting updated when i ttried to log in and do that. please help me.
Photo of Balu


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Posted 9 years ago

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Photo of Kershnee


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Hi Balu,

We are currently experiencing a technical problem. Our engineers are working on it and we hope to have it resolved as soon as possible. We will update you as soon as we have any further news. We apologize for the inconvenience.
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Monique, VP of Customer Support

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Hi Balu

Our VP of Engineering, Lisa - just answered this question on another thread. I am copying and pasting her answer here:

"I apologize for the annoyance, and can understand your frustration. I feel the same.

We have had a failure in the hardware of one of our servers. Luckily we plan for this so we are kicking the backup plan into place and then we should be good to go.

We do take a lot of effort to make sure that the inevitable failures that happen with hardware and networking can be resolved speedily and effectively, without any loss of data.

I can confirm that the same symptoms happened 2 days ago and we recovered things within an hour. Our data center assured us that all was well with the server. This time we are not taking their word for it and are switching over to a new server.

This kind of thing does not happen often, but the fact that it has happened twice in 3 days is something that we take seriously and will work hard to prevent in the future.

Lisa "