Why I can't change my banner Images.

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  • Question
  • Updated 8 years ago
  • Answered
Hi.

My site is www.eshahzad.yolasite.com
Day before yesterday, I updated my Mozilla Firefox browser but after that I couldn't upload images in my file manager. The blue area of the uploading status bar goes to 100% but nothing happens after that. I even updated the flash player but of no use.

I am in a fix now !! What to do

Thanks
Shahzad
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Shahzad

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Posted 8 years ago

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Nazlie

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Hi Kreative ShahZad

I am sorry to hear that you are having this problem.

I have tested the File Manager upload and am not able to replicate the problem you are having with it.

There are a few things that could cause this. Here are some things you can check that could help you solve this problem:

- How big is the file you are trying to upload? It is possible that the file you are uploading is very large and that is why it is not loading properly.

- What is the file format you are trying to upload? There are a few file extensions that are not allowed on your Yola site.

- What version of Firefox have you uploaded? I am using Firefox 3.6.8 and that was not giving me any problems.

- Even though you have just upgraded your Firefox, you can try to clear the cache and cookies.

- You can try to log out of Yola and log in again.

- You can try to restart your computer and try to log in again.

- As a last resort, you can try on a different computer or network to see if that solves the problem.

I hope one of these suggestions solves your problem.

Please let us know if it works!

Nazlie
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Nathan, Champion

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I can see your banner image, but I don't know why you would not be able to change it. Did you try any of Nazlie's suggestions and ideas?
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Shahzad

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Thanks for the suggestions

I upgraded to firefox - 3.6.9 Beta version ... (But before that I could upload images); Is there any compatibility issue between Yola and this Version of Firefox.

I am attaching the image of the final screen as I upload any image. Even if I wait for 5-10 minutes the screen doesn't change !! (Image size being uploaded is only 24.8 kB)


Should I rollback to the previous version of Firefox ??

Thanks
Shahzad
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Marije, Official Rep

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Hi Shahzad - it may be worth going back to the previous version of Firefox as 3.6.9 is still in Beta. Could you give that a try and let us know if it doesn't help?
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Shahzad

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By the way I have used all the suggestions except for using a different computer or network.

Waiting for that test to run too.
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Shahzad

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After So many Uninstalls & installs, updates, network settings and what not ........ (Which of these worked - " I also don't know ").
FINALLY I could upload images & now back on track for completing my website!!

Thanks Yola Team, especially Nazlie & Marije for your useful suggestions and guidance.

Thanks

Shahzad
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Nathan, Champion

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Thats great news! You finally can upload stuff again!
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Marije, Official Rep

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I'm so glad to hear it's all working!