Why i can't upload my banner image

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
why can't upload my banner image,it use to be working but now cannot,can someone help me,i already try all kind of methods but it seem still cannot works.Help!!!!!!!!!!!
Photo of Shaz Wan

Shaz Wan

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Nazlie


  • 1721 Posts
  • 51 Reply Likes
Hi Shaz

We would like to help, but will need some more details.

Can you describe what happens when you try to upload your banner? Are you getting an error message? If so, please paste it here. Is your banner in a valid picture file format, such as .jpg, png or .gif? How big is the file you are trying to upload? Please note that there is a difference in the file size limitations between a free and Yola Silver account. If you have a free account and your banner is larger than 5MB in size, you will need to upgrade to Yola Silver to upload the banner.

Also, please tell us which methods you have tried, for example, have you tried using a different browser or clearing the cache in your browser?

Let us have more information so that we can help you resolve this problem.

Photo of RSPublishing


  • 298 Posts
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Agree with Nazlie ! Mozilla = No Go and always problems ! Internet Explorer = WORKS ! Try and let me know