If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
We would like to help, but will need some more details.
Can you describe what happens when you try to upload your banner? Are you getting an error message? If so, please paste it here. Is your banner in a valid picture file format, such as .jpg, png or .gif? How big is the file you are trying to upload? Please note that there is a difference in the file size limitations between a free and Yola Silver account. If you have a free account and your banner is larger than 5MB in size, you will need to upgrade to Yola Silver to upload the banner.
Also, please tell us which methods you have tried, for example, have you tried using a different browser or clearing the cache in your browser?
Let us have more information so that we can help you resolve this problem.