Why is my chosen template style look totally white???

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  • Question
  • Updated 10 years ago
i'd like information on correcting some serious display problems while in SynthaSite. Any ideas?
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cnydc

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  • confused and frustrated

Posted 10 years ago

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Monique, VP of Customer Support

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Official Response
Hi cnydc

We are most sorry that you have this problem and would certainly like to correct it so that it stops affecting you and any other users!

Could you perhaps share a bit more information with me to help me understand the problem better?
1) What template are you using?
2) When you say "it is totally white" do you mean there is no header text or image? Or is it just the page between the header and the footer that is white?
3) Is any of the content that you have added missing from the display?
4)Is it totally white when you are editing or previewing or both?
5)What browser and operating system are you using
6) Is the problem intermittent or do you get it every time you login?

I know I have asked a lot of questions here, but the more information you could give us, the more likely it will be that we can replicate the bug and fix it.

Thank you so much for reporting this.

Best wishes
Monique