If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear that this is happening. Do you receive an error message when trying to enter your code? If you can take us through the steps and let us know what happens, we will try to get this sorted out as quickly as possible.
When I try to purchase my logo I enter my code I received in my email, the same email I received all my yola silver credits in, into the activation code box and it tells me: Sorry, this is not a valid code.