why is my logoworks activation code not valid?

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  • Question
  • Updated 7 years ago
  • Answered
the code for logoworks i received in my email is not being accepted on the logoworks website i do not know why.
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Steven

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Posted 7 years ago

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Sanja, Official Rep

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Hello Steven, 

 

I'm sorry to hear that this is happening. Do you receive an error message when trying to enter your code? If you can take us through the steps and let us know what happens, we will try to get this sorted out as quickly as possible. 
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Steven

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When I try to purchase my logo I enter my code I received in my email, the same email I received all my yola silver credits in, into the activation code box and it tells me: Sorry, this is not a valid code.
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Brianna

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Hi Steven,
In order for us to look further into this, please email us at support@yola.com as we will need to gather personal account details from you. If you could share the code you have been provided in this email as well, we will be glad to look into this further with you!