WHY IS MY SITE GOING TO EXPIRE WHEN I HAVE RENEWED IT?

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  • Updated 7 years ago
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I have renewed my membership, however it still say's on my site that one of my sites is going to expire in 14 day's, I have an email confirming that I renewed the site? for $44.95. I have Yola silver, when I went to set up a new site I had to pay another $44.95 why was this? please advise ASAP
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gwen

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Posted 7 years ago

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Justine

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Hello Gwen,

I understand you are confused, and that's totally understandable. From what it sounds like, you have renewed your Yola Silver subscription.

When you renew Yola Silver you receive a custom domain credit. Your domain is not automatically renewed, because you have the freedom to use that domain credit to renew your domain, purchase another domain, or renew a different Yola-bought domain.

It does sound like you purchased a new domain, but did not redeem your domain credit to do so, which is why you were charged for it.

If you'd like to mail us on support@yola.com, I will be happy to investigate this further for you.