Why is my site not published?

  • 1
  • Problem
  • Updated 10 years ago
  • Solved
wondering why my site didn't go online 4 days ago when I requested it too?
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  • confused

Posted 10 years ago

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jeremy, Employee

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Hi there Jennifer,

I am sorry you are experiencing this problem.

I see you have bought your domain from Go Daddy?

Have you set up your A Record to point to Yola. If not, here's how:

1. Go to the GoDaddy website.
2. Under 'Domains' on the menu choose 'My Domains'. This will take you to your GoDaddy domain manager. NOTE: at this stage you may be required to login.
3. From the 'Domain Manager' interface, click on the domain you want to edit.
4. Now click: Click on 'Total DNS Control and MX Records'.
5. Now you need to edit your A record. Click on the icon in the section: A("host").
6. In the box where it says 'Points To IP Address': put the Yola IP: and click 'OK'.
7. Your domain should now point to Yola. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up on a placeholder page displaying your site name. Don't be too worried if this is not the case, bear in mind that DNS changes, like you have just made, can take up to 48 hours to propagate through the internet.
8. In the Site Builder, click on the yellow "Publish my Site" button, choose option 3 (already own a domain). Fill in your address and follow the steps until your site is published.

If you have done this and it hasn't worked could you please email us at support@yola.com