The HTML Widget does not work for me

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
  • (Edited)
Why is yola not working?
When i drag an html widget it never open it just loads.
Also when i delete some items like html editor it does not delete it what is this please do something
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Adil Khan

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  • sad

Posted 8 years ago

  • 1
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Marije, Official Rep

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Hello Adil,

Could you let us know the following information so that we can help you further:

1. What browser and version are you using?
2. What is your site's URL?
3. Does this happen on a specific page of your site or with specific HTML code?
4. Could you try using a different browser so that we can find out if that helps at all?
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Adil Khan

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It Happens Only In My Home Page. Same problem with other browsers
http://edubrary.yolasite.com
Google chrome beta version
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Callum

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Hey Adil,
I've had this problem before, what you should try doing is making sure:

A) Your cache is clear
B) The browser you are using is completely compatible with Yola: http://www.yola.com/customer-support/...
C) Your flash and javascript is up-to-date

:)
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Adil Khan

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Yes
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Sanja, Official Rep

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Hello Adil Khan

Are you still having this trouble or has the problem now been resolved?
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Adil Khan

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Still i am facing this problem
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Sanja, Official Rep

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Hello Adil

I'm sorry to hear this. Can you please email support@yola.com ATTN: Sanja. I'm thinking there may be a problem with something on that particular page as you mentioned that it was not happening elsewhere. So, I'd like to investigate this further.
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Adil Khan

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what topic should i send yola
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Nathan, Champion

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Hi Adil,

If you have Google Chrome beta version, that might be the problem. Is the beta version compatible with Yola?
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Adil Khan

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it is the newest version of chrome
it is obviously compatible with yola
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Nathan, Champion

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Hi, do you mean to email Yola? You can just put in the subject area "HTML widget not working" Then right after that subject in the subject put "ATTN: Sanja" (Or what ever rep you want to talk to) I don't know why it's not working though. Just email support@yola.com and put in what I put above. They'll be able to solve it for you.
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Adil Khan

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hey have you made my email
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Nathan, Champion

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Hi, yes, I emailed you about the code you have to add, didn't you get it? You have to add a meta code to your website homepage to verify your domain ownership. I'll email it to you again.