Why the restriction on the type of TXT records we can add in DNS?

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  • Updated 6 years ago
  • Answered
Hi,

I'm wondering why Yola provides the option to add TXT records in "Change your DNS Settings" but then don't give users full controll as to the type of TXT records we can add, ie SPF and DKIM?

My understanding of TXT records is that any text can be added as long as it conforms to RFC 1464 @ http://tools.ietf.org/html/rfc1464. Further to that the common uses for TXT records are SPF and DKIM.

I've tried adding a very basic TXT record of...
Hosted by Yola
But that fails with "Record of type TXT with name could not be edited: Invalid value"

This would lead me to believe that the addition of TXT records doesn't actually work. I realise that I can contact support to have a TXT record added but this wouldn't be good if I needed to make an urgent change to a TXT record for my domain's SPF or DKIM settings.

I look forward to hearing from you.

Cheers
Greg
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greganew

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  • confused

Posted 6 years ago

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Jackie

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Hi Greg,

Thank you for your feedback. I can confirm that the addition of TXT records does work through My Yola, but as you stated currently the facility is only available for TXT records used to verify Google Apps.

We have seen an increase in the request for SPF and DKIM TXT records, and we agree that it would be beneficial for our customers to be able to add these records themselves. As a work-around in the meantime the Yola Support team can add these records for you.

I have passed your request onto our Product Development team. I have also requested that our Tutorial Managing the domain you bought from Yola is updated so that customers are aware they should email support@yola.com until the addition of SPF and DKIM TXT records are available through My Yola.

Thanks!
Jackie
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John Noble

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Just wanted to say that I work in IT knowledge management and if everyone in my organisation was as pro-active in adding details like this to customer facing web pages and internal knowledge systems, my job would be a LOT easier.

Nice work.