Why wont my banner image load?

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  • Problem
  • Updated 9 years ago
  • Solved
I keep trying to change my banner image by creating stuff in photoshop, and everytime i upload it to the site, i edit it in, and then it says 'no preview available' when i go to view on it on the page. How can I fix this!
Photo of amandandolan


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  • frustrated

Posted 9 years ago

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Photo of Emmy


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Hello amandandolan,

If you are creating the banners using photoshop that I know what the trouble is. The problem is most likely that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RGB-16bit and you will then be able to upload them. An easy way to do this is instead of just selecting "save", choose "save for web" in Photoshop. The image will then be automatically saved in the correct format.

Hope this helps!