Why won't my changes show?

  • 1
  • Question
  • Updated 10 years ago
  • Answered
I have updated my site but the changes don't show. I have pressed the Update my Site button and I have refreshed the page in my browsers (even deleted the history!). Help!
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DrLisa

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  • frustrated

Posted 10 years ago

  • 1
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Monique, VP of Customer Support

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Hi DrLisa

If you publish without saving you will be prompted to save, so no need to worry about this.

Could you post a link to your site and give us at least one example of a change that you expect to see that is not there. This will help us to determine if you have a caching issue (possibly at an ISP level) or if something else is going on. We would like to get to the bottom of this one!
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DrLisa

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My site is: www.chocolatesmiles.co.uk. I added some Flickr photos that aren't showing so these would be a good thing to watch out for.
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Kershnee

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Hi DrLisa,

I've tested this on my side and was able to view my changes on my published site. Can you please tell me the exact steps you are using when updating your site?
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DrLisa

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I have added the Flickr photos I needed to add, saved it and then clicked on Update my Site. Is there something else I should be doing??
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Kershnee

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Hi DrLisa,

Please, can you do the following for me:
1. Log into you account and open up your site
2. Click on the "Help" menu
3. Click on "Contact Support"
4. Fill in the form and send it to me

That will give me more information that will help me solve the problem.