Why won't my password protection blocking my page go away?

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  • Question
  • Updated 8 years ago
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How do I permanently remove the password protection on one of my website pages? I have erased the command repeatedly, yet the page continues to refresh with a password box still blocking the content. Any suggestions?
Photo of KK


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Posted 8 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello KK

I'm wondering if a step is being overlooked when trying to remove the Password Protection feature on one of your pages? Can you please double-check with these steps:

1. Go to the Site Manager tab, click on "Site Password Protection" underneath the list of your pages.
2. A dialog box will open, click on the box of the page you want to remove password protection so that it now shows as "Public".
3. Click on "OK".

Be sure to update your site by clicking on the green "Publish to the web" button!

Please let me know if the issue persists after going through these steps.