Why wont my paypal donate button show up on my mobile site?

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  • Updated 4 years ago
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Ken Richards

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Posted 5 years ago

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Photo of Nazlie

Nazlie

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Hi Ken

I had replied to your email about this question too.

I am able to view the donate button on your site. See below:



If you are not seeing it, try clearing the cache in that browser or try a different mobile browser.

Let us know if it is still not showing for you.
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Ken Richards

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That's not my site. I am at wmhmistries.com and it is only unavailable on the mobile portion. viewable on the phone
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Stefan, Official Rep

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Hello Ken

When I checked your website, I noticed that you added the PayPal Donate button to http://www.wmhministries.com/donation... by using an HTML Widget. Custom HTML is currently not supported by Mobile Publishing. Can you please try to add your donate button by using our PayPal Donation Collection-Widget? Widgets > Ecommerce > Donation Collection
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Stefan, Official Rep

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Hello Ken

Sorry, I have to take this back. We're currently experiencing an error with the PayPal Donation Collection Widget, so I'm afraid that it will not be possible to display the donate button on your mobile website for the time being. If you want, we could let you know on this thread once the error has been solved?
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kirk van wormer

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would love to know if you solve this. also a problem for m clients.
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Stefan, Official Rep

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Hello Kirk

This issue has actually been solved successfully. Can you please post the direct link to your web page with your PayPal Widgets? I will be able to check it on a smartphone then.
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Sharika Massey

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@stepan I am having the same issue. I am using paypal on my facebook page. I can see the donate button from my desk top but not my mobile phone. Pls help
link listed below:
https://www.facebook.com/pages/CHOICE/492766454173488?sk=app_208195102528120
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Stefan, Official Rep

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Hello Sharika

As far as I can see, your Facebook Page doesn't relate to Yola in any way. Please let me know if I'm missing something. I'm afraid that I won't be able to assist you with your Facebook Page. You'd need to contact Facebook Support for assistance in this case.