Why won't my widget work!

  • 4
  • Problem
  • Updated 11 years ago
When I try to type on a text widget, it won't let me.
Photo of Missy

Missy

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 12 years ago

  • 4
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Official Response
Hi Missy

Could you please tell me in as much detail as you can what happens when you try to type in the text widget?

Here are a few questions you could answer for me:
When you click inside the text box, does the text that says: "click here to edit this widget" disappear, and does a cursor appear in it's place?

Does clicking the green refresh button and trying again help at all?

What browser and operating system are you using?

I am REALLY sorry you are having this problem and the more information you can possibly give me, the better able I will be to get to the bottom of this.

Thank you so much for reporting this issue. We want to solve it so that you and our other users can get on with editing their websites!!

Best wishes
Monique
Photo of Anthony

Anthony

  • 1 Post
  • 0 Reply Likes
I am not able to type in mine either. I click and no curser appears. It wont let me edit any text at all.
Photo of Ruth

Ruth

  • 2819 Posts
  • 135 Reply Likes
Hi Anthony,

I'm sorry to hear you are having this problem. Could you do the following for me, please?

1. Log into you account and open up your site
2. Click on the "Help" menu
3. Click on "Contact Support"
4. Fill in the form and send it to me

That will give me more information that will help me solve the problem.