Widget Hit counter prevents page from loading or saving

  • 1
  • Problem
  • Updated 9 years ago
  • In Progress
I installed a Widget Hit counter from widget box. Now my page won't fully load, nor can I delete the widget. I would like to delete this troublemaker! Help please?
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Kimberly

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Posted 9 years ago

  • 1
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Sanja, Official Rep

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Hello Kimberly

I'm sure that is quite frustrating. What you can try to do is change the layout to 3-over-1 and see if your page is able to load. Then, you can drag over the troublesome widget to a different column and delete.

If you still have trouble with this, please let us know and perhaps we can try on this end.

If this is not able to be resolved, you may need to rebuild the page but I'm crossing my fingers that it won't come to that!
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Kimberly

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Thanks Sanja, I tried to edit the page as you suggested but I can't change the lay out or delete the widget. Ifyou could try from your end I would be forever grateful!
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Kimberly

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I still can't get the page to load so I can delete this ugly widget. Support was going to try and help..... Since this is the index page on my site, what's going to happen if I delete it? Help. please???
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Sanja, Official Rep

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Hello Kimberly

I'm sorry this has gone unattended. Please send an email to support and I will try to help you from my end.
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Kimberly

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Hi Sanja,

Will do. And thanks ... you're the best!