widget not loading

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I am trying 2 add a text widget and it just keeps loading and loading......
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SandraS

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Posted 7 years ago

  • 1
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Nathan, Champion

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Hello SandraS

I'm sorry that you're having this problem. Could you let me know the following:

- Your Browser
- Your Browser Version
- Your OS
- Your site's web address

Thanks,
Nathan
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SandraS

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Mozilla FireFox 5.0
Windows Vista Home Premium
www.silverschells.com
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Emmy

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Hello SandraS,

Let's see if we can help get this worked out, it sounds quite frustrating. Could you do the following for me, please?

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Please check to see that you have the latest version of Flash installed, for more information please click here: Version Test for Adobe Flash Player.

3. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

4. Try loading the site on a different computer or network if possible.

Please let us know how this goes for you.

Kind Regards,
Emmy
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SandraS

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First thing I did was clear cache when issue started.
updated flash player
already use firefox- tried IE and Safari and tried different computer- still not working
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Nathan, Champion

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Hi SandraS,

Thanks for letting us know that you did those things. Was the other computer that you tried on a different network or on the same network as you?

Nathan
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SandraS

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same network, but I will ask one of my son's 2 access my account from where he lives and see what happens
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Sanja, Official Rep

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Hello SandraS,

Thank you for your willingness to try these various troubleshooting steps. We do appreciate it!

Please do let us know how it goes from your son's computer. If you still have trouble, can you please let us know if it's happening on a particular page in your Sitebuilder?
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SandraS

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Ok, it does not work on my son's computer either, and it is just happening on 1 page " Necklaces1" all the other pages work so far. Would it have something 2 do with me adding google cart on that page?
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Emmy

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Hello SandraS,
There could be some added code on the page that is making the page not function properly. I would say that you should try to remove whatever you might have added to the page before the problem started and see if that solves the issue. I can understand this is frustrating and please let us know how this goes for you.

Kind Regards,
Emmy
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SandraS

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ok, that worked. Thank you! not sure what happen. I removed the last html widget, but it also took 6 pic widgets with it. It was like they where all stuck together. So at first I didn't save the page, didn't want to redo pics again, so I moved pics an was able to remove the html widget by its self. hope that makes sense.
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Nathan, Champion

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Thanks for letting us know that Emmy's suggestion worked! If you have any other issues, please do let us know.