Wont let me go to My Yola

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
Hi, when I got to my Yola, it goes straight to the homepage and says "trying to log you in" with a spinner. Screen shot:



Is Yola doing any updates or anything right now? It's ok, I am not mad or anything, I justw anted to let you know so no other customers get this issue.
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Nathan, Champion

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Posted 8 years ago

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Callum

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I've logged in fine just now...
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Sanja, Official Rep

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Hello Nathan

I have tried this and was able to log in without any troubles. Can you please try clearing the cache in your browser and seeing if you are now able to login?

Please let me know how this goes.
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Nathan, Champion

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It still goes to the homepage and says trying to log you in. Then at the top of the homepage it says "Log out" and I click it and the login form appears. It wont even let me log out. When I try to go to my.yola.com it goes to www.yola.com and the Go to MY Yola button says "trying to log you in" (in screen shot above) I also cleared my cache - still wont work. This is a bug.
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Sanja, Official Rep

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Hello Nathan

I'm sorry to hear that this is still a problem for you. Another colleague has tried and was able to login successfully. Can you please try using a different browser and see if that helps? Also, can you try using a friend's computer to see if the issue persists?

Thank you for your patience as we work on this together.
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Marije, Official Rep

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Just to confirm that Nathan sent an email earlier to say that he was able to access My Yola (Get Satisfaction was down at the time).