Won't Let Me Save or Publish/Update!

  • 2
  • Problem
  • Updated 7 years ago
  • In Progress
The web-builder won't let me Save or Publish my site!
When I press the Save or Publish button, it says an error
has occured!
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Drummer

  • 153 Posts
  • 1 Reply Like
  • wanting to work on my site

Posted 9 years ago

  • 2
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Donald

  • 2991 Posts
  • 37 Reply Likes
hey Drummer, I use to have this error quite frequently and I believe this should fix it...

open yola in a new window or tab, you'll probably be logged out but if not, log out and then back in. Go back to the page you want to save or publish and publish it. See if that works! Hope this helps! :)
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Emmy

  • 5892 Posts
  • 299 Reply Likes
Hi Drummer,

I'm sorry to hear you are having this problem. I have just tested this from our side and everything seems to be working as it should. Can you let me know if this is still a problem for you?

Emmy
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Drummer

  • 153 Posts
  • 1 Reply Like
Sorry,
I have this problem sometimes, then the next time I went to try and Save it (
it was right after I posted) it worked.
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Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Thanks for letting us know - will you post back if it happens again so that we can look into the issue?
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Rjun

  • 100 Posts
  • 3 Reply Likes
Hi, Are Yola Logins Down? I cannot log in.
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Drummer

  • 153 Posts
  • 1 Reply Like
Now the web-builder wont even let me open my site! :(
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Drummer

  • 153 Posts
  • 1 Reply Like
I just opened it again and it worked! :)
I'm a little confused?????????
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Rjun

  • 100 Posts
  • 3 Reply Likes
Same!
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Rjun

  • 100 Posts
  • 3 Reply Likes
Yeah, never mind it's fixed.
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Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hello everyone - we're looking into the issue. It does seem to have been a brief glitch, but we're still investigating in the meantime.
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Drummer

  • 153 Posts
  • 1 Reply Like
Works for me :)
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Emmy

  • 5892 Posts
  • 299 Reply Likes
Hey everyone,

We have had a few reports of this nature and are currently looking into it. It looks like people are having some intermittent problems with Saving. Our engineers are currently working on this, we will keep you updated on this thread. Thank you for your patience.

Emmy
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Drummer

  • 153 Posts
  • 1 Reply Like
I didn't realise how huch help I can get around here!!
Then again it is your guys' jobs! LOL :)
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terri

  • 1 Post
  • 0 Reply Likes
My changes are not being saved -- I've tried all the advise, nothing has worked.
Please help.
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Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi terri,

Has this corrected now?
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Justine

  • 751 Posts
  • 45 Reply Likes
Hi terri,

Could you let us know whether you're getting an error message, or whether your changes are not displaying on your published site after you publish them?

You're welcome to share your URL, which will be helpful.