Wont publish although I connect to you!

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  • Updated 8 years ago
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Just sent a query but it has not appeared. Trying again!
I have just created a new website. unpublished my old one and attempted to publish my new one on www.ashfieldhouse.info When I enter this address it says Iam connected to you and all I have to do is publish it. So I enter www.ashfieldhouse.info and when I press the test button it says not connected even though I am!
Help please.
Regards John
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  • confused

Posted 8 years ago

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jeremy, Employee

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Hi there John,

I took a look at your domain and it seems you only have one A record set up.

Please make sure you have 2 A records set up. If you would like your domain to work correctly with the "www" prefix you need to make sure that your DNS settings are configured correctly to support the "www" prefix. For this you need to set up two A-records:

* Some domain registrars require one A Record with the hostname "@" and one with the hostname "www".
* Other domain registrars allow you to create one hostname called "domain.com" and another "www" (replace "domain" with your own address).
* Both should point to our IP address:

For more information on pointing your domain to Yola, click on this link

I hope this helps.