won't update

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  • Updated 9 years ago
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I have been trying to update our website for several days and it won't. I looked through the frequent issues it could be but this is the same computer with the same settings so I don't know what to do?
any assist would be appreciated.
www.patandsaraotten.com
sarajeanjames@yahoo.com
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sara otten

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Posted 9 years ago

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Monique, VP of Customer Support

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Hi Sara

Can you give me an example of one recent change you made that is not being applied to your live site? When I look at it, it appears to be the latest version, but if you could point out a discrepancy to show that it is not updating that would be helpful.

Could you try clearing your cache? (See: http://www.wikihow.com/Clear-Your-Bro... for instructions if needed.)

If that does not help, let me know if you would like me to update your site on your behalf.
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sara otten

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I cleared by cache, using firefox....did every tip that was listed. the changes I made was a whole new page called Carson City, NV. the whole page won't upload. i have never had this much trouble and I am getting a little frustrated.

thanks for your help, Sara
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sara otten

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Monica, if you have the ability to update for me, i'd appreciate it. I just tried on my husbands computer and it wouldn't update from there either??
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Monique, VP of Customer Support

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I see the problem. I will work on this and get back to you.
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sara otten

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thanks Monique! sorry, I called you Monica?!?
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Monique, VP of Customer Support

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Both names work for me :) This might take some time. There appear to be some corrupted files in your file manager. I will let you know as soon as I have further information for you.