Word doc. not opening and shows as zip file.

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  • Problem
  • Updated 7 years ago
  • Solved
Hi, my word documents on the 5th page (parent handouts) of my website www.doctorahmed.ca are NOT opening, instead they appear as zip files that do not show the actual content.
Please your advice how to fix this.
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Ahmed Ahmed

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Posted 7 years ago

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Laura Thomas, Social Media Coordinator

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Hi Ahmed,

I had no issue opening your file links, please see the screenshot below.



Can you please tell us the exact steps you are taking that lead to an error? Note, if your visitors do not have Word on their computer, they will have to select an alternate program to open the documents in, for example, I selected to open the files in Text Edit. If you aren't selecting a valid program, i.e. leaving it defaulted to your browser, the files won't appear to have content. Could this be the issue you are experiencing?
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Ahmed Ahmed

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Hi, I just double click on the name of the word document needed to open, it asks wether to open or save with the type of the document appears as zip document, that doesnot open.
I have already contacted the team who built the website for me and got the following message:
(I took a look at your website in Firefox browser and the Word Document downloads work just fine but when I looked at your website in Internet Explorer browser it did want to download the file in a zip file that did not seem to contain the Word Document at all. This is a Yola technical issue so I could suggest going to the Yola website and sending Yola an email about this. They are very good about responding within 24 hours.)
Note: I have a microsoft office in my computer.
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Ahmed Ahmed

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Hi, I did not yet get a solution, anyone can help????????
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Sanja, Official Rep

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Hello Ahmed,

This seems to be specific to IE. Can you let me know what version of IE you are using? Are you experiencing this issue on other browser? You may need to put a disclaimer on your site advising to use a different browser.
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john obrien

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Easy you can hit copy each page by hitting shift and prtsc button on your computer a page at a time. Then paste it to paint crop and insert. Note before hitting shift plus the prtsc button hit F11 and it will hide all bars on your coputer. Some times its better than having a silly file link. You can zoom in or zoom out to fit pages on the screen to your likeing. Hope this helps you.
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Ahmed Ahmed

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Hi Sanja, it seems you are right, I could open the word connections using explorer 9 from another computer. The one that didnot open was explorer 8.
Thanks John Obrien for your suggestion.