Would like to switch off the address prompt function as it is guessing regions very wrongly. thank you.

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  • Updated 5 years ago
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Hi! When customers enter their address in the store, they are prompted with the wrong region. for example someone in tarbert is prompted that they live in west linton which is 200 miles away. Myself entering my home details I am prompted 'Aviemore' which again is around 200 miles away. Can I switch off the prompt so the customer doesn't get confused? Thank you. Kirsty
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kirsty morrison

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  • sure you can help

Posted 5 years ago

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Hi Kirsty,

This is browser dependent. Google Chrome auto-fill seems to be the most accurate but still depends on the accurate and complete filling out of the address details etc. The facility can be turned off by the user in their browser.

It really would depend on what browser your customers are using and whether or not they have the auto-fill or equivalent turned on, it's not something that can be controlled by the site-builder or the store setup.

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