• 1
  • Question
  • Updated 8 years ago
I had a website that expired and wasnt aware that I couldnt renew it. I paid to renew it but now I lost money and website... www.rockfortotsnt.net I really need this site activated.. Please advise. Thank You.. Andy > awalters001@yahoo.com

Read Message
86% of 100.0 MB
Compose Get Mail Search Mail Address Book Settings
Log Out
Reply All
View Header
Report SPAM
Printable View
<< Prev | Next >>



Subject: Your Yola receipt
Priority: Normal Date: Sunday, July 8, 2012 9:01 AM Size: 21 KB

Yola - stop browsing. start building Get Help | Login Now »
Thank you for your order from Yola.

Hello Andy Walters,

Your transaction number is 8ff11299195148a0bcbd99738f272ae8.
Photo of Andy Walters

Andy Walters

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of Stefan


  • 4448 Posts
  • 190 Reply Likes
Hello Andy

The transaction number you provided refers to renewing your Yola Bronze hosting package. Since domains and hosting packages are separate products, you will need to renew your domain as well.

However, I'm afraid that renewing your domain will currently not be possible yet. Your domain rockfortotsnt.net expired on 28 March 2012, and the 4 weeks grace period is over, too. This means that you no longer own the domain and that it is in a transitional waiting period before it gets released for repurchase. This happens with any domain registrar and is beyond Yola's control. All you can do is to wait until this period is over (usually 60-90 days after expiry date), and then try to repurchase the domain through Yola.

I'm sorry that I don't have better news for you at this stage.